At SHEEL, we are dedicated to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations. To provide a seamless and hassle-free shopping experience, we have created our Returns and Refund Policy with your convenience in mind:
Return Policy
- No Returns for Personal Preferences:
- We do not accept returns if you simply do not like the product.
2. Eligible Returns (Wrong, Missing, or Damaged Products):
- If your order contains incorrect, missing, or damaged items, you must record a proper video while opening the package (without opening it beforehand). The video should clearly show the fault.
- Send the video to our email, explaining your issue.
- If the return is approved, we will arrange for the item to be collected, and a replacement will be sent to you.
Refund Policy
- Prompt Refunds:
- Once we receive and inspect the returned item, we will process your refund. The refunded amount will be credited to your original payment method within 7-10 business days.
2. Refund Method:
- Refunds will be issued via the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative solution.
3. Non-Refundable Items:
Some products are not eligible for refunds, including:
- Customized or Personalized Items: Products that have been customized or personalized cannot be returned unless they are defective or damaged.
- Perishable Goods: Items like food, flowers, or other perishable goods are non-refundable.
Exchange Policy
Hassle-Free Exchanges:
If you receive a defective or damaged product, we offer easy exchanges. Contact our customer support team, and we will guide you through the exchange process.
At SHEEL, your satisfaction is our priority. We are committed to offering high-quality products and excellent customer service. If you have any questions or need assistance with our Returns and Refund Policy, please feel free to reach out to our customer support team.
Thank you for choosing SHEEL for your shopping, and we look forward to serving you with the best products and service!